Why there's money on my account but I can't request it for payment?

Последние изменения: 07.05.2020

If there is a cashback on your current balance, but you cannot request it for payment (Payable "0"), then this means that we have not yet received a commission from the store for your purchases.

Your purchases are in the status of Waiting for payment from the store, and as soon as we receive information from the store that your purchases are confirmed, the money will immediately go to Payable and you can request it.

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